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Privacy Policy

Last updated: 2025-09-24

This Privacy Policy explains how POSVERSE AB, operating the inzzii platform (“inzzii”, “we”, “us”, or “our”), collects, uses, discloses, and protects personal data when you use our products and apps, including our POS (Point of Sale), KDS (Kitchen Display System), CDS (Customer Display System), ODS (Order Display System), DS (Digital Signage), and online ordering via web and mobile applications, as well as related hardware and services.

Data We Collect

  • Account & Business Information: name, email, phone, business name, branch details, roles, authentication identifiers.

  • Transaction & Order Data: items, prices, taxes, timestamps, payment status, delivery/pickup preferences, receipt details.

  • Payment Information: processed by payment providers; we do not store full card numbers. We may receive tokens, last four digits, and transaction IDs.

  • Device & Usage Data: device model, OS/app version, IP address, language, crash logs, diagnostics, performance metrics, and interaction events.

  • Location Data (optional): approximate or precise location if you opt in for features such as delivery routing, nearby store selection, or technician dispatch.

  • Support Communications: messages, tickets, call notes, and attachments you provide.

How We Use Data

  • Provide, maintain, and improve our services and hardware integrations.

  • Authenticate users, manage roles/permissions, and secure accounts.

  • Process and reconcile orders and payments; generate receipts, reports, and analytics.

  • Monitor performance, fix bugs, and enhance reliability and security.

  • Communicate service updates, changes to terms, and important notices.

  • Comply with legal obligations and enforce agreements and policies.

Legal Bases (EEA/UK)

We process personal data based on one or more of: performance of a contract, legitimate interests (e.g., service security and improvement), compliance with legal obligations, and consent where required (e.g., certain analytics or location features).

App Permissions

Depending on features you use, the app may request:

  • Location: to support delivery routing and nearby store selection. Optional and controllable in device settings.

  • Notifications: to send order status and system messages. Optional; configurable in app/device settings.

  • Camera/Photos: to scan items, receipts, or upload images (e.g., menu/photos). Optional.

  • Bluetooth/NFC (if enabled): to connect peripherals such as printers, scanners, or payment terminals.

Sharing and Disclosure

  • Service Providers: hosting, analytics, crash reporting, messaging, payments, hardware logistics—processing data under contract and instructions.

  • Business Transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate protections.

  • Legal & Safety: to comply with law, protect rights and safety, and prevent fraud or abuse.

We do not sell personal data.

International Transfers

Where data is transferred outside the EEA/UK, we use appropriate safeguards such as European Commission Standard Contractual Clauses or other lawful mechanisms.

Data Retention

  • Transactional/accounting records: retained up to 7 years to meet bookkeeping requirements.

  • Account and configuration data: retained for the life of the account and then deleted or anonymized.

  • Support tickets: retained up to 24 months after closure unless legal requirements dictate longer.

Security

We implement technical and organizational measures including encryption in transit, role-based access controls, least-privilege policies, logging/monitoring, regular updates, and employee confidentiality obligations.

Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection, or data portability. You can withdraw consent where processing is based on consent. To exercise rights, contact us using the details below. We will respond within 30 days and may request information to verify your identity.

Third-Party SDKs and Services

We may use trusted providers such as Google Firebase (Analytics, Crashlytics), Google Maps, and payment processors. These providers process data under their own privacy notices.

Cookies and Similar Technologies

Our web and online ordering may use cookies or similar technologies for essential functionality, analytics, and remembering preferences. Where required, we obtain consent via a consent management tool.

Children’s Privacy

Our services are intended for business use and are not directed to children. We do not knowingly collect personal data from children under the age defined by local law (e.g., 16 in the EEA). If you believe a child has provided personal data, contact us and we will take appropriate steps.

Contact

POSVERSE AB (inzzii)
Address: Örnsrogatan 29, 70232 Örebro, Sweden
Email: info@posverse.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Significant changes may be communicated through the services or via email.